In reference to the European online complaint portal ODR, here is a guide on how to file a complaint.
We advise customers to, in all situations, contact us if any product or service is unsatisfying, before filing a complaint to the ODR.
A complaint about a product or service purchased from us may be submitted to: The Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby - Denmark. You can also complain to the Center for Complaint Resolution via www.forbrug.dk.
The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be lodged here - http://ec.europa.eu/odr. If filing a complaint, you must enter our e-mail address - firstname.lastname@example.org